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Support Services

Support Services

Full-service Support

ComponentOne services are offered in three configurations: Standard, Gold, or a new Platinum level. With these services comes various combinations of HelpCentral, C1 knowledge base, C1 Forum, on-line technical support, email technical support, live phone technical support, and more. In addition to ComponentOne’s services, various combinations of our bug fixes, product enhancements, and on-going minor product upgrades are included. Finally, with Platinum service and support, ComponentOne also offers a one-year subscription that provides all services and all next generation product releases at a significant discount over the MSRP.

ComponentOne Support Services Options

Developer Tools (Studio Enterprise, Reports for WinForms, etc.) Standard Platinum
Studio Enterprise Support Free $200
Individual Studio (WinForms, ASP.NET, etc.) Support Free $200
Reports for .NET Designer Edition Support Free NA
Pre-sales Support Check Check
Knowledgebase Check Check
Forums Check Check
Product Updates Check Check
Email Support Check Check
Online Support Check Check
24 Hour FastTrack Response* Check
Phone Support Check
Access to Pre-release Software Check

* Excluding weekends and observed US holidays

Software Support Standard Gold Platinum
Doc-To-Help Enterprise Support Free $200 $600
Doc-To-Help for Word Support Free $200 $500
DemoWorks Support Free Free NA
FrontLine Support Free $200 $600
30 Days Introductory Support Check Check Check
Knowledgebase Check Check Check
Forums Check Check Check
Product Updates Check Check Check
Email Support ($99/Incident) Check Check
Online Support ($99/Incident) Check Check
24 Hour FastTrack Response* Check
Phone Support Check Check
Access to Pre-release Software Check
Guaranteed One Major Upgrade Check

* Excluding weekends and observed US holidays

ComponentOne product lines encompass a diverse range of high-quality, cutting-edge tools and solutions enabling users to successfully build powerful, robust applications. ComponentOne is the premier provider of a diverse set of .NET, ASP.NET, WPF, Silverlight, Mobile, and COM components focused on accelerating visual development with drag-and-drop tools that simplify the design-time experience and extend the power of Microsoft Visual Studio.

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Contact ComponentOne: 1.800.858.2739 | UK: +44(0)1460 234636

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